Lost & Found

Cassa Hotel is committed to providing attentive, guest-centered service throughout every stay. As part of that commitment, we operate a Lost & Found service to assist guests who may have left personal belongings behind.

How Our Lost & Found Works

If you believe you have left an item at our property, please contact us as soon as possible by emailing info@cassa-hotel.com or calling +1 (407) 408-8559. Please include your name, reservation dates, residence number, and a description of the item. Our team will make every reasonable effort to locate and hold your belongings.

Found items are logged, secured, and held on-site for a period of 30 days from the date of discovery. After this period, unclaimed items may be donated or disposed of at the discretion of Cassa Hotel management.

Important Notice — Limitation of Liability

While Cassa Hotel provides Lost & Found assistance as a courtesy to our guests, Cassa Hotel and its staff are not responsible for any personal property left behind, lost, stolen, or damaged on the premises, including but not limited to items left in guest residences, common areas, pool areas, hallways, or parking facilities.

This limitation of liability extends to all vehicles parked on or near the Cassa Hotel property. Cassa Hotel assumes no responsibility for theft from, damage to, or loss of any vehicle or its contents while parked on-site. Guests park at their own risk.

By staying at Cassa Hotel, guests acknowledge and agree to this policy. We strongly encourage all guests to keep valuables secured and to perform a thorough check of the residence prior to checkout.