Check-In, Check-Out & Cancellation Policies
Self Check-In
- Check-in time is 3:00 PM or later.
- Cassa Hotel offers secure self check-in using electronic locks with a personalized key code assigned to each reservation.
- Guests will receive detailed arrival instructions and their unique access code prior to arrival.
- A valid government-issued ID must be submitted at the time of booking for identity verification. Reservations are not confirmed until identification is verified.
- Access codes are activated at 3:00 PM on the day of arrival and automatically deactivate at 12:00 PM on the day of departure.
Security & Surveillance
For the safety and security of guests and property, exterior common areas may be monitored by video surveillance. There are no cameras inside guest suites. Tampering with security equipment is strictly prohibited.
Fraud Prevention & Identity Verification
Cassa Hotel reserves the right to request additional verification documentation if necessary. Bookings made under false identity or fraudulent payment methods will be canceled without refund.
Guest Support & Emergency Access
Cassa Hotel provides remote guest support during business hours and 24/7 emergency contact availability. In case of emergency maintenance or life-safety situations, management reserves the right to access the unit in accordance with applicable law.
Check-Out
- Check-out time is 12:00 PM.
- Late check-out requests must be approved in advance and may be subject to additional fees.
- Unauthorized late check-out may result in additional charges.
Cancellation Policy
Stays of 1–27 Nights
Guests may cancel within 24 hours after the reservation is confirmed and receive a full refund, including applicable taxes, provided the reservation was confirmed at least seven days before the scheduled check-in date. After the 24-hour cancellation period:
- Cancellations made at least five days before the scheduled check-in date will receive a full refund, including applicable taxes.
- For cancellations made less than five days before check-in, the guest will be charged for each night already stayed, if any, plus one additional night and 50% of the charges for all remaining unused nights.
- Applicable taxes on refunded nights will be refunded as required.
Stays of 28 Nights or Longer
- Cancellations made at least 30 days before the scheduled check-in date will receive a full refund, including applicable taxes.
- For cancellations made less than 30 days before check-in, the guest will be responsible for the first 30 nights of the reservation.
- If a guest cancels after check-in, the guest will be responsible for all nights already stayed plus the following 30 nights.
- If fewer than 30 nights remain in the reservation at the time of cancellation, the guest will be responsible for all remaining nights.
- Applicable taxes will be refunded as required.
This cancellation policy may be superseded when required by applicable law or when a reservation qualifies for a refund under a platform's applicable cancellation, rebooking, or major disruptive events policies.
Online Travel Agency (OTA) Compliance
Reservations made through third-party booking platforms are subject to the cancellation and payment terms displayed at the time of booking on that platform. In the event of any discrepancy, the platform's stated policy at the time of booking shall govern.